Michael begain working with SMS 1.1 as a Microsoft support engineer in 1997and was a Senior Premier Field Engineer (PFE) from 2005 to 2012. As a PFE Michael worked with several large customers and the Configuration Manager Product Group through the TAP program to affect changes within the product. He now works for Dell Services as a Configuration Manager Senior Advisor, leading the infrastructure team in Dell Services and serving as an esclation point on any and all Configuration Manager related issues within Dell.