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Midwest Management Summit
Monday, November 10 • 3:00pm - 4:45pm
900 Degrees of Service Manager with 3 International System Center Chefs FILLING

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Limited Capacity seats available

In this demo-packed session, you explore the depths of customizing Service Manager with Samuel Erskine, Dieter Gasser and Steve Buchanan (MVP). We will walk you through real-world scenarios of using advanced customization techniques such as the Authoring Tool, PowerShell, and Visual Studio to build and customize classes, forms, workflows and console tasks in Service Manager. We also discuss best practices, recommendations and processes you follow when customizing Service Manager. You will learn how to plan for customizing Service Manager for business processes. Transform your plans into custom solutions using the advance authoring tools. Finally the session is delivered by 3 deep experts with vast real world deployment and authoring experience.

Speakers
avatar for Steve Buchanan

Steve Buchanan

Microsoft MVP, Group Manager - Cloud Transformation/DevOps, Accenture/Avanade
Steve Buchanan is a Group Manager – Cloud Transformation/DevOps with Avanade/Accenture, a 7-time Microsoft MVP, and author of several technical books focused on cloud and data center management. In his 18+ years as an IT professional, Steve has held positions ranging from infrastructure... Read More →
avatar for Samuel Erskine

Samuel Erskine

Senior Specialist, MVP
Microsoft MCT and MVP Service Management & Cloud Consultant Samuel Erskine, is a Systems Management specialist and trainer focused on System Center and MS Cloud technologies. He is the content designer and lead author of three Microsoft System Center Cookbooks and co-author of two... Read More →
avatar for Dieter Gasser

Dieter Gasser

CEO, Principal Consultant, Syliance
I am an IT Consultant and co-founder of the company Syliance IT Services, headquartered in Switzerland, and specialize in Service Manager delivery and customization. | I have been working in IT for more than 13 years and have had a strong focus on Microsoft technologies. I started... Read More →



Monday November 10, 2014 3:00pm - 4:45pm
Harriet B MMS