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Midwest Management Summit
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Monday, November 10 • 3:00pm - 4:45pm
900 Degrees of Service Manager with 3 International System Center Chefs FILLING

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In this demo-packed session, you explore the depths of customizing Service Manager with Samuel Erskine, Dieter Gasser and Steve Buchanan (MVP). We will walk you through real-world scenarios of using advanced customization techniques such as the Authoring Tool, PowerShell, and Visual Studio to build and customize classes, forms, workflows and console tasks in Service Manager. We also discuss best practices, recommendations and processes you follow when customizing Service Manager. You will learn how to plan for customizing Service Manager for business processes. Transform your plans into custom solutions using the advance authoring tools. Finally the session is delivered by 3 deep experts with vast real world deployment and authoring experience.

Speakers
avatar for Steve Buchanan

Steve Buchanan

Regional Solution Director, Concurrency
Steve Buchanan is a regional solutions director with Concurrency, a five-time Microsoft Cloud & Data Center MVP, and author of several technical books focused on the System Center platform. Steve has been an IT Professional for over 15 years with various positions ranging from infrastructure architect to IT Manager. Steve is focused on transforming IT departments through service management, systems management, and cloud technologies. Steve... Read More →
avatar for Samuel Erskine

Samuel Erskine

IT Driving Fellow, ITPROCESSED
Microsoft MCT and MVP | Service Management & Cloud Consultant | Samuel Erskine, is an independent IT consultant and trainer specializing in System Center and MS Cloud technologies. | He is the content designer and lead author of three Microsoft System Center Cookbooks and co-author of two System Center Unleashed books.
avatar for Dieter Gasser

Dieter Gasser

CEO, Principal Consultant, Syliance
I am an IT Consultant and co-founder of the company Syliance IT Services, headquartered in Switzerland, and specialize in Service Manager delivery and customization. | I have been working in IT for more than 13 years and have had a strong focus on Microsoft technologies. I started my career as an application and database developer, and was later appointed IT Manager for an international manufacturing company. | In 2010 I entered the systems... Read More →



Monday November 10, 2014 3:00pm - 4:45pm
Harriet B MMS